Privacy policy

Privacy policy

Sensoa attaches great importance to your privacy. We want to be transparent about what personal data we collect from you, why we collect personal data and what we do with it.

Moreover, we want you to know your rights in relation to this personal data. For these reasons, we encourage you to read this privacy policy. If you have any questions about this policy, please contact us.

Sensoa processes and protects your personal data in accordance with the General Data Protection Regulation (European Regulation 2016/679, hereinafter ‘AVG’).

1. Definitions

The following definitions will help you better understand the privacy policy:

• ‘We’, “Our”, ‘Us’, refers to Sensoa, located at President Building, Franklin Rooseveltplaats 12 bus 7, 2060 Antwerp.
• ‘You’, ‘Your’ refers to the data subject, which is the person whose data is being processed.
• ‘Personal data’ refers to any information that identifies you as an individual (directly or indirectly)
• ‘Website’: refers to Sensoainternational.be as well as all web pages, platforms, interactive features, applications, widgets, blogs, social networks, social media tabs, or other offerings that link to this privacy policy, are subject to this privacy policy.
  
   

2. What information (including personal information) do we collect about you?

Information you give us: we collect, process and store any information you enter on our website or provide in any way. You can enter this information during the following actions:

When you subscribe to our newsletter, we collect your name, surname and e-mail address to send the newsletter in a personalised manner.

When you want to use our services, we collect your name, surname, e-mail address and telephone number to help you in a personal and correct way.

You can choose not to provide certain information, but then you may not be able to use all our services.

Automatic information: When you visit our website or receive a newsletter, we collect information using cookies and other techniques.
 

3. Lawfulness of processing

The processing of personal data is based on at least one of the following processing grounds:

• When you have given your consent to the processing.
• When it is necessary for the performance of a contract.
• When there is a legitimate interest for Sensoa.
   

4. How long do we keep your personal information?

We will keep your personal data only as long as it is necessary for the purposes for which it was collected or if required by contract or applicable law.
 

5. Jouw rechten met betrekking tot jouw persoonsgegevens

Once you have provided us with this personal data, whether actively or automatically, you can exercise the following rights:

Right to information and access
Sensoa processes your personal data in full transparency by informing you through this privacy policy. You have the right to request the data we collect about you at any time.

Right to rectification
If the personal data Sensoa holds about you is incorrect, you always have the right to request us to correct your personal data.

Right to erasure
You have the right to request us to erase your personal data. In the absence of a legal obligation or compelling legitimate reason, Sensoa will delete your personal data without undue delay.

Right to restrict processing
In certain cases, you may request to restrict the processing of your personal data. This means that we may store the data, but not process it further.

Right to transferability of your data
This right only applies to the personal data you have provided to us, based on the performance of a contract. Sensoa will make your personal data available in a structured, common and machine-readable form in order to transfer it to another controller.

Right to object
You have the right to object in cases where Sensoa processes your personal data on the basis of Sensoa's legitimate interest. In this case, Sensoa will stop processing your personal data unless we can demonstrate compelling and legitimate grounds.

Right to lodge a complaint with the supervisory authority.
If you believe that Sensoa has breached the protection of your personal data, you can always lodge a complaint with the Data Protection Authority. If you wish to exercise any of these rights, you can always contact us.
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6. Protecting your personal information

We make every effort to protect the security and confidentiality of your personal data. We use the appropriate technical and organisational measures so that the processing of your personal data complies with the requirements of national and European legislation. In this way, we ensure the protection of your rights.
If you have any questions about how we process and protect your personal data, you can always contact us.
 

7. Where is the website hosted and where is the data located?

This website is built on the Drupal platform. The website is hosted on Combell.
 

8. What personal data is shared with third parties?

In order to provide the best possible service, we may share your personal data with third parties. This will only be done on the basis of the consent of the person concerned.
 

9. Changes to the privacy policy

We may change this privacy policy at any time.
All updates and changes will take effect immediately upon notification. Notification may be made by any means, including but not limited to posting the updated privacy policy on the website.

In case of significant changes, we will always notify data subjects. We encourage users to regularly review the privacy policy to be aware of changes that may affect you.
Continued use of the website indicates users' consent to the privacy policy.

This privacy policy was last modified on the 7th of may 2025. 
 

10. Contact information

If you have any questions regarding this privacy policy, you can always contact:
Sensoa vzw
President Building
Franklin Rooseveltplaats 12 bus 7
2060 Antwerpen
info@sensoa.be

Cookie policy

This cookie policy explains which cookies Sensoainternational.be places, why it does so and how Sensoa treats personal data.
 

1. Cookie usage

Sensoainternational.be is owned by Sensoa, located in the President Building, Franklin Rooseveltplaats 12 bus 7, 2060 Antwerp.
Sensoa is the Flemish expertise centre for sexual health, recognised by the Flemish Community. It is a vzw, a non-commercial organisation.

Through this website, Sensoa processes personal data that are automatically collected by cookies when using the website. The data is used for functional, statistical and performance purposes.
This cookie policy explains which cookies Sensoainternational.be uses and why. It also explains how you can control and manage the use of cookies.
This cookie policy applies to Sensoainternational.be and was last updated on 27 May 2019.
 

2. What are cookies?

Cookies are small text files that a website places in the web browser when someone visits the website. Cookies allow the browser to recognise visitors by a unique code. Cookies remember information about you and store your personal settings and preferences. This allows you to browse the website faster and more easily. For example: you do not have to select your language every time.
Some cookies are placed by a third party, such as Google Analytics, to measure the use of the website. The cookies improve your visit to the website.

3. Managing cookies and turning them off

If you do not want cookies on your computer, you can change your browser settings. Depending on the browser you use, you can find more information via one of the following links:

4. Types of cookies

Sensoa uses different types of cookies on this website:

Necessary cookies
These cookies are necessary for the operation of the website. It is best not to disable them.

Functional cookies
These cookies ensure that the website functions properly. For example, they ensure a uniform layout.

Performance and statistical cookies
These cookies collect information about how visitors use the website. This information improves the content of the website and increases user-friendliness.

First party cookies
These cookies come from Sensoainternational.be itself.

Third party cookies
Sensoa.be also uses cookies from other, third parties such as, for example, Google Analytics and Hotjar. These tools improve the user experience of the website.

Session cookies
These cookies facilitate a user's actions during 1 browser session. A browser session starts when a user opens the browser window and ends when he closes it. Session cookies are temporary. As soon as you close the browser, they are deleted. Most functional cookies are session cookies.
 

5. List of cookies used on this website

Below is a list with more information about the cookies used on Sensoa.be:

 
_pk_ref 

• First party cookie
• Provider: Matomo
• Non-functional cookie: This cookie stores the website you were on before clicking through to our website.
• Storage period: 6 months
• Type: http 

_pk_ses, _pk_cvar, _pk_hsr 

• First party cookie
• Provider: Matomo
• Non-functional cookie: Short-lived cookies used to temporarily store data from your visit.
• Storage period: 30 minutes
• Type: http 

_pk_testcookie 

• First party cookie
• Provider: Matomo
• Non-functional cookie: Collects statistics about your visit to our website. For example, your number of visits, the average time spent on the website and which pages you viewed.
• Storage period: Will immediatly be deleted after your visit
• Type: http 

_pk_id

• First party cookie
• Provider: Matomo
• Non-functional cookie: Collects some data about you such as your unique visitor ID.
• Storage period: 13 months
• Type: http 

mtm_consent (of mtm_consent_removed) 

• First party cookie
• Provider: Matomo
• Non-functional cookie: These cookies remember that you have given (or removed) your consent.
• Storage period: 30 years
• Type: http 

mtm_cookie_consent  

• First party cookie
• Provider: Matomo
• Non-functional cookie: This cookie remembers whether you gave your consent for cookies to be set and saved.
• Storage period: 30 years
• Type: http 

matomo_ignore 

• First party cookie
• Provider: Matomo
• Niet-functionele cookie: Cookie die bijhoudt dat je jezelf uitsluit (opt-out) voor het bijhouden van gegevens die Matomo over je bezoek verzamelt. Deze cookie bevat geen persoonlijke informatie of een ID. De waarde van de cookie is hetzelfde voor alle bezoekers.
• Storage period: 30 years
• Type: https 

matomo_sessid 

• First party cookie
• Provider: Matomo
• Functional cookie: Deze cookie wordt geplaatst om fraude te voorkomen.
• Storage period: 14 days
• Type: https